What's new at Customer Management

The Seven Best Ways For Salespeople And Entrepreneurs To Build AWESOME Customer Relationships
What’s the one thing starting today that you could start doing, stop doing, or change that would have a dramatic impact on your client... (read more)

Customer Service Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes... (read more)

Microsoft CRM Customization secrets: second edition
This article is for advanced Microsoft CRM SDK C# developers. It describes the technique of direct SQL programming, when SDK doesn't have the functionality to do the job... (read more)

Microsoft CRM Customization MS Exchange Transport SMTP Event Sink
Microsoft CRM has variety of customizations options and tools. The official and the most popular is Microsoft CRM SDK: collection of C#. Net and partially VB... (read more)

Microsoft CRM Customization Integration with third party SQL Application Database
Microsoft CRM – Client Relationship Management package from Microsoft Business Solutions was initially designed to be customizable with Microsoft... (read more)

Microsoft CRM Customization: programming email activity attachment
Microsoft CRM is now on the scene and it is increasing its market share, due to Microsoft Business Solutions muscles and marketing strategy... (read more)

Microsoft CRM Customization: programming Closed Email Activity
Microsoft CRM is CRM answer from Microsoft and attempt to get market share from Siebel, Oracle and others traditional Client Relationship Management System vendors... (read more)

Microsoft CRM Selection
Microsoft CRM is recent (2001) CRM answer from Microsoft and attempt top get market share from traditional vendors: Siebel, Oracle, Onyx... (read more)

Microsoft CRM Implementation US market lessons
Microsoft CRM is CRM answer from Microsoft Business Solutions... (read more)

Is your CRM Customer Relationship Management system doomed to fail?
“Right, People. Let’s blast out that mail campaign we’ve been planning for so long. ” It’s time to put your trusty CRM software to work; to let it earn its keep... (read more)

Microsoft CRM Custom Development
Microsoft CRM is CRM answer from Microsoft Business Solutions to traditional CRM vendors, such as Siebel, Onyx... (read more)

Microsoft CRM Integration Siebel Email Attachments Import C# and MS Transact SQL example
Microsoft CRM – CRM answer from Microsoft Business Solutions has aggressive pricing, going down and making it affordable for small... (read more)

Microsoft Business Solutions ERP CRM RMS for small and mid size company overview for Consultant
Microsoft Business Solutions has good combination of ERP, CRM, Retail Management applications to cover all the needs for small,... (read more)

Microsoft Business Solutions Great Plains Navision CRM & RMS serving international client: overview for consultant
Microsoft Business Solutions products: Microsoft Great Plains, Navision, Microsoft CRM, Microsoft RMS are now... (read more)

Microsoft CRM Sales Automation: overview for Consultant
Microsoft CRM – Client Relationship Management application, promoted by Microsoft subdivision Microsoft Business Solutions, is in the beginning of its market share gaining,... (read more)

Microsoft CRM Customization: if you give up: overview for consultant
Microsoft CRM is designed to be customizable. However this is new system and you could be not comfortable to do it on your own... (read more)

Microsoft CRM Generic Web Development?
Microsoft CRM is designed to be customizable... (read more)

IT In house support Microsoft Great Plains and CRM
Microsoft Business Solutions is promoting Microsoft Great Plains and MS CRM combination for US and International markets... (read more)

Microsoft CRM Integration with Lotus Domino email Server overview for programmer
Microsoft Business Solutions CRM is in the market expansion mode and this CRM solution is using all the recent Microsoft technologies - Microsoft... (read more)

Microsoft Business Solutions Great Plains Navision Solomon CRM & RMS serving international client: overview for consultant
Microsoft Business Solutions products: Microsoft Great Plains, Navision, Solomon, Microsoft CRM,... (read more)

Improving Customer Relationships Beyond the Buzz
Customers are always a hot topic. But lately the discussions on customer relationships, including retention, satisfaction, and loyalty, have intensified... (read more)

Microsoft CRM Integration with IBM Lotus Notes Domino: machinery dealership example
IBM Lotus Notes with Domino email server is traditional document workflow management solution for large corporate business, where you need audit... (read more)

Microsoft CRM Integration with Lotus Notes Domino messaging connector: future directions
IBM Lotus Notes Domino and Microsoft CRM (Client Relation Management) from now on can work in tandem... (read more)

Microsoft CRM Programming Secrets? Tips For Developers
This article is for advanced Microsoft CRM SDK C# developers. It describes the technique of direct SQL programming, when SDK doesn't have the functionality to do the job.Introduction... (read more)

IT Department Skills to Support Microsoft Great Plains and Microsoft CRM
Microsoft Great Plains as ERP and Microsoft CRM as Client Relation Management system is very robust combination and could serve midsize to large corporation as Business System... (read more)

Microsoft CRM Custom Design & Development: SDK, C#, SQL, Exchange, Integration, Crystal Reports
Microsoft CRM is new player on the CRM software market.?The whole conception behind CRM seems to be different.?In case of traditional CRM software (Siebel, Oracle) - the application was designed with platform independence in mind... (read more)

Microsoft CRM Implementation & Remote Support
We would like to give you pluses and minuses of Microsoft CRM. Web and MS Outlook based client - this means that you don't need additional installations or training - everyone is using Outlook if you are on Windows XP/2000/2003SQL Server database - just... (read more)

The History of CRM -- Moving Beyond the Customer Database
Customer Relationship Management (CRM) is one of those magnificent concepts that swept the business world in the 1990? with the promise of forever changing the way businesses small and large interacted with their customer bases... (read more)

How CRM Software Works -- Creating Customer Satisfaction with a Click
When people ask,? hat is CRM??the literal answer is,? ustomer Relationship Management,?but that doesn? really convey much in terms of what all CRM does for a business... (read more)

CRM: Strategic Engine or Just Another Tool?
CRM?trategic engine or just another technology tool? How would you answer this question about your company's CRM initiative? It depends on how honest you are in answering some other questions, including:Do your people have real decision-making power to... (read more)

The First Rule of CRM for Financial Services
Things have to change. Cross selling is not going to happen simply by installing new CRM technology. A corresponding movement from a transaction mentality to the underlying CRM principle of focusing on the long-term relationship is required... (read more)

CRM Star Wars: When Marketing is from Venus and IT is from Mars
Inherent tensions exist between marketing and IT. This is often compounded by lots of cross-talk, with each function on different channels. When tension becomes unresolved conflict, CRM strategy is impossible to execute... (read more)

Microsoft CRM? Consulting in the Post-Recession Time
New post-recession era has new features, which didn? exist in late 1990th during high-tech boom. This will be in our opinion on new directions for Microsoft Business Solutions products consulting, including Microsoft CRM. New features:1... (read more)

Microsoft Business Solutions Products Selection: ERP, CRM, Retail Management
Let? first look at your ERP system selection (without Retail Solution). Your options are:Microsoft Great Plains. If you remember successful mid-size application? Great Plains Dynamics, pioneered on Mac and Windows graphical platforms in the mid 1990th... (read more)

Is Your CRM (Customer Relationship Management) System Doomed To Fail?
?ight, People. Let? blast out that mail campaign we?e been planning for so long.?t? time to put your trusty CRM software to work; to let it earn its keep. You run a search of people and companies you want to target... (read more)

Is CRM Technology Living Up To the Hype?
Over the last few years the buzz about CRM (Customer Relationship Management) has grown extensively. It seems that every Sales & Marketing executive is talking about it. A study conducted by Jupiter Media Metrix found that U.S... (read more)

Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes." I immediately think to myself, "Oh great, here comes the game of 20 questions... (read more)

Microsoft CRM Customization
Microsoft CRM customization techniques are very diversified and based on the whole spectrum of recent Microsoft technologies. The main terms you should know are: Microsoft CRM SDK 1.2 and Visual Studio.Net 2003... (read more)

Microsoft CRM or Siebel
Siebel is traditional CRM market leader, however and mostly due to recession 200-2003, Siebel lost sizable portion of CRM market to new tiger, such as Microsoft CRM... (read more)

Microsoft CRM Customization? Programming Closed Email Activity
Microsoft CRM is CRM answer from Microsoft and attempt to get market share from Siebel, Oracle and others traditional Client Relationship Management System vendors. Microsoft CRM uses all the spectrum of Microsoft recent technologies: ... (read more)

Microsoft CRM Customization: Integration with Third Party SQL Application/Database
Microsoft CRM? Client Relationship Management package from Microsoft Business Solutions was initially designed to be customizable with Microsoft Visual Studio.Net and one of its programming languages? C#.Net or VB.Net. You can use ADO... (read more)

Microsoft CRM Customization Secrets? Second Edition
This article is for advanced Microsoft CRM SDK C# developers. It describes the technique of direct SQL programming, when SDK doesn't have the functionality to do the job.Introduction... (read more)

Microsoft CRM Customization - Processing In/Out-Going Email Messages
We would like to give you several situations, when you may need custom development and programming to improve Microsoft CRM functionality. This overview is for programmer, software developer, IT specialist, database administrator... (read more)

Microsoft CRM? Typical Customizations
Microsoft CRM was designed to be easily customizable. Microsoft CRM Software Development Kit (MS CRM SDK) which you can download from Microsoft website contains descriptions of the objects or classes, exposed for customization... (read more)

Microsoft CRM in Latin America: Implementation, Customization, Support? Overview for Consultant
Microsoft Business Solutions CRM is present several years on the US software market plus it makes advances in Europe... (read more)

Microsoft CRM: Implementation, Customization, Support? Consultant Overview
Microsoft Business Solutions CRM is present several years on the US software market plus it makes advances in Europe. We expect substantial number growth of Microsoft CRM implementations across USA.?Sales... (read more)

Microsoft CRM Implementation? Fundamental CRM Principles Revision
Microsoft CRM is relatively new player on the now becoming traditional CRM software applications market... (read more)

Microsoft CRM Integration With Microsoft Office Documents? Overview For System Integrator
Microsoft CRM is CRM application, maintained and supported by Microsoft Business Solutions. Microsoft CRM utilizes majority of the Microsoft technologies: Windows Active Directory, SQL Server, MS Exchange, BizTalk (integration with MS Great Plains, and... (read more)

Implementing Microsoft CRM: setup and configuration? notes for IT specialist
Microsoft Business Solutions CRM is web-based CRM application, deploying all the spectrum of recent Microsoft technologies... (read more)

CRM and Customer Life Cycle
Customer Relationship Management or CRM is a combination of enterprise strategies, business processes and information technologies used to learn more about customers' needs and behaviors in order to develop stronger relationships with them... (read more)

CRM 101: Customer Relationship Management for Beginners
Customer Relationship Management, abbreviated? RM,?is the term for a business strategy that is designed to improve customer service. CRM is also designed to increase customer satisfaction and gain new customers, thus increasing a business?revenue... (read more)

CRM = Customers (dont) Really Matter
CRM was supposed to bring companies closer to their clients. The basic idea was to; find out what a client wants and needs, give it to them, and get them to be your client for life... (read more)

How To Create A Data Capture Procedure Checklist For Your Small Business CRM Software
Fortunately one of the most common reasons cited for the high failure rate of CRM systems - poor data quality - is also one of the easiest to avoid. Your CRM software is only as good as the information it contains... (read more)

Microsoft CRM Modification? Overview for IT Specialist
Microsoft CRM is now on the scene and it is increasing its market share, due to the Microsoft Business Solutions muscles and marketing strategy... (read more)

Microsoft CRM Integration & Customization: SharePoint Document Gateway
MS CRM is very close to document workflow automation, including Microsoft Office documents: Words, Excel, etc. The document workflow was perfectly automated about 10 years ago in Lotus Notes Domino... (read more)

CRM ...The Emperors New Clothes
The story of the emperor's new clothes is a fairy tale about men who fooled the emperor into believing that they had made him a beautiful suit of clothes. In fact they had not made anything... (read more)

Integrating Microsoft Great Plains Accounting/ERP: RMS, CRM, eCommerce, Lotus Domino? overview
Microsoft Business Solutions Great Plains has substantial market share among horizontal and vertical clientele in the USA, Canada (including French version for Quebec/Montreal), UK, Australia, New Zealand, Spanish speaking Latin and Central America,... (read more)

Is Sales Process & CRM Stopping Sales?
Standard metrics and KPI? (Key Performance Indicators) are created usually between The Sales Director, The Financial Director and The Managing Director. These KPI? tell the sales teams what they should be doing... (read more)

Is Your Small Business Ready For A CRM Software Solution?
I have yet to see a business that, sometimes in spite of themselves, didn? benefit from implementing a Customer Relationship Management (CRM) or a simpler Contact Management software solution... (read more)

Microsoft CRM Development
Microsoft CRM is CRM answer from Microsoft Business Solutions.The whole conception behind CRM seems to be different. In case of traditional CRM software (Siebel, Oracle) - the application was designed with platform independence in mind... (read more)

Microsoft Great Plains as ERP and Microsoft CRM as CRM
If you have Microsoft Great Plains and support it for your company then you need to know some technical details about Great Plains version upgrade and what is going on behind the scenes, which options do you have in case of Dexterity, VBA, SQL... (read more)

Microsoft CRM Implementation - US Market Lessons
Microsoft CRM is CRM answer from Microsoft Business Solutions. If you compare it to other traditional CRM applications, such as Siebel - you will see that Microsoft CRM does use all the resent Microsoft technologies, that means that Microsoft targets... (read more)

CRM System: Give Meaning to Your Data
A customer relationship system (CRM) system uses technologically-driven strategies to assess customer needs and buying behavior. This allows businesses to market their products and services more effectively... (read more)

Microsoft CRM Integration with Microsoft Retail Management System (RMS)? Overview
Microsoft Client Relation Management system (Microsoft CRM) and Microsoft RMS are both Microsoft SQL Server based applications, however historically Microsoft was purchasing industry leading software applications, such as QuickSell which is now... (read more)

Microsoft CRM and Great Plains Implementation: Freight Forwarding Business Automation Example
Microsoft Business Solutions offers several ERP applications: Great Plains, Navision, Solomon and its own CRM solution? Microsoft CRM... (read more)

Making the Connection: Customer Relationships That Build Your Business
Have you ever wondered why you often find a coupon tucked inside your cereal box, or get invited to a customer preview sale at your favorite department store? Those companies know that their existing customers are the best - and most profitable -... (read more)

Web Based CRM Systems: Get Mobile; Get Results
Everyday more web based companies enter the business scene. The low initial investment, potentially high revenue, and convenience of owning and operating a business from your home PC or laptop is enticing an ever-increasing number of entrepreneurs to... (read more)

What Exactly is Customer Relationship Management?
The defintion of Customer Relationship Management (CRM) that I favor is "CRM is the business strategy that aims to understand, anticipate, manage and personalize the needs of an organization's current and potential customers"From this we can learn that... (read more)

Microsoft CRM and No-Frills Cadillacs
In today? business world it? all but impossible to escape Microsoft. Either you're using MS applications, developing your own, or negotiating your company? acquisition by this techno-behemoth... (read more)

E-Business? Best Friend: eCRM
From Ebay to the smallest home-operated start-up, e-businesses of all sizes struggle to accurately answer a common question: who are my customers? If you can? answer that question, chances are you?e also in the dark about the following questions... (read more)

Small Business CRM Is Here To Stay
If you ask most small business owners what priority CRM has in their short-term business plans, chances are you?l get more than one blank stare... (read more)

Microsoft CRM Conversation Gateway: VoIP - Implementation & Customization
Microsoft CRM is winning market share step-by-step from such the traditional CRM providers as Siebel, Saleslogix. In this article we?l show Microsoft Business Solutions CRM potential in the VoIP direction... (read more)

CRM For Beginners? Customer Relationship Management Basics
In order to maintain a successful business, the business must understand and maintain a positive relationship with its customers. Customer Relationship Management (CRM) is the process of bringing the customer and the company closer together... (read more)

A Real CRM Strategy or Just Tracking Customers?
Exactly what is CRMThe idea itself is nothing new; its roots have been around since trading began. The principle of looking after your customers so that they come back regularly is, after all, merely the basis of good trading... (read more)

ERP Role in Selling Your Mid-size Business? Microsoft Great Plains and CRM Example
If you own the mid-size business and actively work in it as executive manager or lead, say marketing,? you probably know exactly what needs to be done on the daily basis to keep it running... (read more)

Microsoft CRM Messaging through Lotus Domino eMail Server - Balanced Solution
Microsoft CRM and IBM Lotus Notes Domino seem to be taking completely different paths and if company is Microsoft oriented - we see MS CRM, MS Exchange, MS SQL Server, SharePoint, etc... (read more)

What You Need to Know About CRM
1. It? all about the customer. Some companies focus too much on expensive CRM programs and elaborate IT departments and not enough on what is at the core of CRM. CRM programs need to be designed to appeal to the business?customers... (read more)

Microsoft CRM Implementation & Customization: MS CRM Fax Gateway
With this small article we are continuing Microsoft Business Solutions CRM customization, development, modification, setup and implementation discussion... (read more)

CRM - Its Relevance
In today's demanding economy, the first line of any business during economic uncertainty is to get closer to the customer. Customers often want information along with a quote or invoice on the spot... (read more)

IT Strategy for Large Corporation: ERP/MRP/CRM, Unix/Linux/Windows, Microsoft/Java
Combining Microsoft Business Solutions Great Plains ERP with non-Microsoft Business System or CRM: Lotus Notes Domino, Oracle, DB2There are multiple opinions on building your established large business IT system... (read more)

Microsoft CRM: Data Conversion? Import from Act!
Best Software Act! is very popular CRM for small and mid-size organization. This system attracts business owner by its low price, plus system is very easy to use... (read more)

Customer Relations Manual for Mobile Car Washes and Auto Detailers
Are you in the mobile car wash business? If not, you should be. A mobile car wash can help your current business immensely, as it caters to all types of customers and potential clientele... (read more)

IT Strategy for Midsize Business: Microsoft vs. Java, Great Plains & CRM
Midsize business or non-profit organization should decide if one-vendor solution would be appropriate and the associated risk acceptable. In our opinion, balancing the risk of one-vendor-approach is not economically feasible and should be avoided... (read more)

3 Reasons Why CRM Strategies Fail
Customer relationship management (CRM) is one of the most effective tools for improving customer relationships and therefore increasing revenue, customer satisfaction, and customer retention. Unfortunately, some CRM strategies fail... (read more)

Benefits of Integrating Online Chat Software with CRM
Customer Relationship Management (CRM) is a strategy and processes used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. CRM applications are traditionally developed as client-server software... (read more)

Microsoft CRM Implementation for Large Corporation? overview
Microsoft Business Solutions CRM is now approaching the phase of being mature product and the CRM solution you may consider for large publicly traded company... (read more)

Call Center Software - Your Tool of Choice in Customer Relations
The call center represents your first line of communication with customers and potential customers. Whether you choose to outsource this service or to establish an in-company call center, this is one area in which quality is paramount and cannot be... (read more)

Improving Your Customer Relationship Management by Blogging
Before I address the following questions:* What is a blog? and* What can a blog do for my business?let me pose a few "What if . . ." questions to you... (read more)

Lotus Notes Domino and Microsoft CRM Integration
Well, even if the combination might look very unusual, we see the coexistence of these two systems, especially in large corporations, non-profit organizations. Technically Lotus Notes Domino has parallel structure, including Domino email server... (read more)

Microsoft CRM Data Conversion FAQ
Microsoft Business Solutions CRM data conversion deserves FAQ type of article, where IT people could get initial directions... (read more)

Microsoft CRM for Large Corporation? Security
Microsoft Business Solutions CRM proved to be reliable solution in the whole spectrum of industries and market niches: transportation & logistics, education, recruiting & placement, supply chain management, pharmaceutical, oil & gas, aerospace &... (read more)

Microsoft Great Plains & CRM in Transportation & Logistics? Overview
Microsoft Business Solutions Great Plains and MS CRM (client relation management system) are very popular in various industries and market niches... (read more)

Microsoft CRM for Corporate Business? Working Offline
If your company has regional and worldwide operations, you might already realized that it is very hard to get decent internet connection in your remote locations... (read more)

Microsoft CRM USA Nationwide Remote Support
Remember old good days when your company probably had Great Plains Dynamics? If you are in San Francisco Bay Area? you had local Great Plains Software partner consulting company, who served you basically coming onsite and charging you four hours... (read more)

The Use of Bar Code SMS in Mobile Marketing, Advertising, CRM
Anybody that frequents shopping malls are familiar with the bar coding systems used by retailers to ease the line at the pay points... (read more)

Microsoft CRM Data Import FAQ
Microsoft CRM has built-in conversion tool, however you should probably first try third party conversion tool, such as Scribe. It is relatively expensive and has bunch of importing capabilities, that you might never use and need... (read more)

Microsoft CRM Lotus Notes Domino Connector FAQ
Microsoft Business Solutions CRM and IBM Lotus Notes Domino, being two groupware products from competing software development leaders, however could coexist within one organization computer network and even work together in collaboration... (read more)

Microsoft CRM Integration with IBM Lotus Notes Domino? Machinery Dealership Example
IBM Lotus Notes with Domino email server is traditional document workflow management solution for large corporate business, where you need audit trail on approval cycle and decision making... (read more)

Microsoft CRM Integration with Lotus Notes Domino: Messaging Connector? Future Directions
IBM Lotus Notes Domino and Microsoft CRM (Client Relation Management) from now on can work in tandem. Microsoft CRM Lotus Notes Domino connector from Alba Spectrum Technologies provides seamless messaging in MS CRM through Domino... (read more)

Use Forums To Improve Customer Relationship Management
Forums are great for learning, sharing of ideas, and generally masterminding with peers, but give some thought to the impact they can have on your lead generation efforts, as well as on your customer relationship management activities... (read more)

Forum Perils for Customer Relationship Management
In my previous article (Using Forums To Improve Customer Relationship Management) I covered the learning/information aspect of forums, as well as how you can use forums to positively impact your lead generation efforts and customer relationship... (read more)

What is Customer Relationship Management (CRM)?
Customer Relationship Management (CRM) is a phenomenon that is becoming a major discipline within business... (read more)

CRM Business Relationship
A business relationship is different from any other kind of relationship, being a personal or a social relationship. However, to understand what a business relationship means, it is necessary to identify what a relationship is... (read more)

Customer Loyalty, a CRM Strategy
It is only natural that the CRM-strategy is reflected in the company's vision and overall business strategy and hence affects every part of the company... (read more)

On Selecting A Suitable CRM Solution for Your Small Business
Your buddy at the barbecue tells you how the new Customer Relationship Management (CRM) software which they recently installed at their company has revolutionized their business... (read more)

Microsoft Dynamics CRM Customization & Integration Tools Review
Microsoft Dynamics CRM is the new name for Microsoft Business Solutions CRM. Other Microsoft ERP product were renamed as well: Microsoft Great Plains into Microsoft Dynamics GP, Microsoft Navision into Microsoft Dynamics NAV, Microsoft Axapta into... (read more)

Microsoft Dynamics GP & CRM in Transportation & Logistics
Serving Microsoft Business Solutions clients, formerly Great Plains Software Dynamics, eEnterprise, Dynamics C/S+, Siebel Great Plains Front Office, we found that Transportation & Logistics is the industry where Great Plains & CRM tandem is the most... (read more)

Microsoft Business Solutions products selection ERP CRM Retail Management
Microsoft Business Solutions is Microsoft subdivision and historically it is joining several products development companies under one roof: Great Plains... (read more)

Microsoft CRM implementation customization support: overview for consultant
Microsoft Business Solutions CRM is present several years on the US software market plus it makes advances in Europe... (read more)

CRM 101 Customer Relationship Management for Beginners
Customer Relationship Management, abbreviated “CRM,” is the term for a business strategy that is designed to improve customer service... (read more)

Microsoft CRM Integration with Oracle: overview for programmer
Microsoft Business Solutions CRM is very good budget alternative to Siebel and actually be-loved by Microsoft-oriented IT department system... (read more)

Microsoft CRM Integration with Navision: overview for programmer
Microsoft Business Solutions CRM is very good budget alternative to Siebel and actually be-loved by Microsoft-oriented IT department system... (read more)

Microsoft CRM integration Oracle database access from MS CRM
Today’s article topic is customization possibility demonstration for user web interface of Microsoft CRM. As an example we’ll use MS CRM integration with ASP... (read more)

Microsoft CRM Connector Lotus Notes Domino CommuniGate Pro PostFix Exim Oracle Collaboration Suite GroupWise
Microsoft Business Solutions is promoting its own CRM – Microsoft CRM... (read more)

Oracle Integration with Microsoft CRM: overview for developer
Oracle has huge number of installation worldwide and Microsoft Business Solutions CRM is gaining its market share on the CRM market – mostly for mid-size and small... (read more)

Microsoft CRM Implementation: fundamental CRM principles revision
Microsoft CRM is relatively new player on the now becoming traditional CRM software applications market... (read more)

Microsoft CRM Integration with Microsoft Office documents: overview for system integrator
Microsoft CRM is CRM application, maintained and supported by Microsoft Business Solutions... (read more)

Implementing Microsoft CRM setup and configuration: notes for IT specialist
Microsoft Business Solutions CRM is web-based CRM application, deploying all the spectrum of recent Microsoft technologies... (read more)

IT Skills for MS Great Plains and CRM
Microsoft Business Solutions products and services are targeted to integrate operations of small and mid-size businesses and divisions of large enterprises... (read more)

Microsoft CRM Integration & Customization SharePoint Document Gateway
MS CRM is very close to document workflow automation, including Microsoft Office documents: Words, Excel, etc... (read more)

Integrating Microsoft Great Plains Accounting ERP RMS CRM eCommerce Lotus Domino: overview for developer
Microsoft Business Solutions Great Plains has substantial market share among horizontal and vertical clientele in the... (read more)

Microsoft CRM for Large Corporation: Security
Microsoft Business Solutions CRM proved to be reliable solution in the whole spectrum of industries and market niches: transportation & logistics, education, recruiting & placement,... (read more)

Microsoft Great Plains & CRM in Transportation & Logistics: overview
Microsoft Business Solutions Great Plains and MS CRM (client relation management system) are very popular in various industries and market niches... (read more)

Microsoft CRM for Corporate Business: working offline
If your company has regional and worldwide operations, you might already realized that it is very hard to get decent internet connection in your remote locations... (read more)

Microsoft CRM Modification: overview for IT specialist
Microsoft CRM is now on the scene and it is increasing its market share, due to the Microsoft Business Solutions muscles and marketing strategy... (read more)

Microsoft CRM Development SDK C# SQL Exchange Integration Crystal Reports overview for programmer
Microsoft CRM is new player on the CRM software market. The whole conception behind CRM seems to be different... (read more)

Microsoft CRM Programming Techniques: overview for developer
Microsoft CRM is the CRM answer from Microsoft and it will have all the Microsoft Business Solutions muscles behind... (read more)

Microsoft CRM Programming Secrets: tips for developer
This article is for advanced Microsoft CRM SDK C# developers. It describes the technique of direct SQL programming, when SDK doesn't have the functionality to do the job... (read more)

Microsoft CRM Implementation & Remote Support: overview for VP IT
Microsoft CRM is now on the scene and it is increasing its market share, due to the Microsoft Business Solutions muscles and marketing strategy... (read more)

Microsoft CRM: Typical Customizations
Microsoft CRM was designed to be easily customizable... (read more)

Microsoft CRM Customization processing in out going email messages
We would like to give you several situations, when you may need custom development and programming to improve Microsoft CRM functionality... (read more)